Terms of Service
Clear terms governing your luxury villa experience and our commitment to exceptional hospitality service.
Last updated: December 2024
Agreement to Terms
Welcome to DaNang Beach Villas (“DNBV,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your use of our website, services, and luxury villa rental accommodations.
By accessing our website, making a booking, or using our services, you agree to be bound by these Terms. If you do not agree with any part of these terms, please do not use our services.
These Terms constitute a legally binding agreement between you and DaNang Beach Villas. We reserve the right to update these Terms at any time, with changes becoming effective immediately upon posting.
Bookings & Payments
Payment Requirements
Full Payment Due: 100% payment is required at the time of booking to confirm your reservation
Non-Refundable Policy: All bookings are strictly non-refundable regardless of circumstances
Payment Processing: All payments are processed securely through Stripe and are subject to their terms and conditions
Booking Confirmation
Availability Subject to Confirmation: All bookings are subject to availability and final confirmation by DNBV
Accurate Information Required: Guests must provide accurate details regarding dates, group size, and special requirements
First-Paid Basis: Confirmed bookings are secured on a first-paid, first-confirmed basis
Additional Services
Optional Services: Additional services such as private chefs, transfers, and excursions may be arranged separately
On-Site Payment: Additional services are typically paid on-site unless otherwise agreed in writing
Guest Conduct & Responsibilities
Our luxury villas are located within exclusive resort compounds and residential communities. We expect all guests to maintain the highest standards of conduct.
Required Conduct
Respect for Property: Treat all villa facilities, furnishings, and amenities with care and respect
Community Consideration: Maintain reasonable noise levels and respect neighboring properties and residents
Staff Respect: Treat all DNBV staff and service providers with courtesy and professionalism
Legal Compliance: Comply with all local laws and regulations of Vietnam
Prohibited Activities
• Illegal activities of any nature
• Excessive noise or disruptive behavior
• Smoking in non-designated areas
• Exceeding agreed-upon guest capacity
• Unauthorized events or commercial activities
Violation Consequences: Failure to comply with these conduct requirements may result in immediate termination of your stay without refund and potential legal action for damages.
Liability & Insurance
DNBV Liability Limitations
Third-Party Services: We are not liable for failures or issues with external service providers (payment processors, transport, etc.)
Force Majeure: We are not responsible for circumstances beyond our control (weather, natural disasters, government restrictions)
Personal Property: DNBV is not liable for loss, theft, or damage to personal belongings
Maximum Liability: Our total liability shall not exceed the amount paid for your booking
Guest Liability
Property Damage: Guests are fully liable for any damage caused to villa property, furnishings, or amenities
Additional Costs: Guests are responsible for excessive cleaning fees and any repair or replacement costs
Insurance Recommendation: We strongly recommend comprehensive travel insurance for your protection
Intellectual Property
All content on the DaNang Beach Villas website, including but not limited to text, images, graphics, logos, videos, and software, is the exclusive property of DNBV and is protected by copyright and trademark laws.
Prohibited Use: You may not copy, reproduce, distribute, or create derivative works from any content without express written permission
Brand Protection: The DNBV name, logo, and branding elements are registered trademarks and may not be used without authorization
Photography: Villa photographs and promotional materials are proprietary and may not be used for commercial purposes
Personal Use Only: You may view and download content solely for personal, non-commercial use in connection with your villa booking.
Acceptable Use of Website
By using our website, you agree to use it only for lawful purposes and in accordance with these Terms of Service.
Prohibited Activities
Automated Access: No use of bots, scrapers, or automated systems to access or extract data
System Interference: No attempts to disrupt, overload, or impair website functionality
Unauthorized Access: No attempts to gain access to restricted areas or other users' accounts
Malicious Code: No introduction of viruses, malware, or other harmful code
Violation Consequences: Violation of these usage terms may result in immediate termination of access and potential legal action.
Modifications to Service
DaNang Beach Villas reserves the right to modify, suspend, or discontinue any aspect of our services at any time without prior notice.
Service Updates: We may update our website features, booking system, and service offerings to enhance user experience
Villa Availability: Villa availability and pricing are subject to change without notice
Terms Updates: These Terms of Service may be updated periodically to reflect service changes or legal requirements
Confirmed Bookings: Existing confirmed bookings will be honored regardless of subsequent service modifications.
Governing Law & Disputes
These Terms of Service are governed by and construed in accordance with the laws of Vietnam, without regard to conflict of law principles.
Jurisdiction: Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of Vietnamese courts
Dispute Resolution: We encourage resolution of disputes through good faith negotiation before pursuing legal action
Severability: If any provision of these Terms is deemed invalid, the remaining provisions shall remain in full force
International Guests: While governed by Vietnamese law, we are committed to fair treatment of all international guests in accordance with international hospitality standards.
Questions About These Terms?
Our experience designers are available to clarify any aspect of our Terms of Service.
Email: leon@danangbeachvillas.com
Subject Line: “Terms of Service Inquiry” for priority handling
We respond to all inquiries within 24 hours
These Terms of Service are effective as of December 2024 and supersede all prior agreements. By continuing to use our services, you acknowledge that you have read, understood, and agree to be bound by these Terms.