Privacy Policy
Your privacy and data security are fundamental to our commitment to exceptional hospitality service.
Last updated: December 2024
Introduction
Welcome to DaNang Beach Villas (“we,” “our,” or “us”). We are committed to protecting and respecting your privacy in accordance with the highest standards of data protection, including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other applicable privacy laws.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, make a booking, or engage with our luxury villa rental services. By using our services, you consent to the practices described in this policy.
Your Trust Matters: As a luxury hospitality provider, we understand that discretion and data security are paramount to our guests' peace of mind.
What Information We Collect
Personal Information You Provide
Contact Details: Full name, email address, phone number, and mailing address
Booking Information: Check-in/check-out dates, group size, villa preferences, special requirements
Communication Records: Messages, inquiries, and correspondence we may collect from your interactions with our experience designers
Payment Information
Payment Processing: Credit/debit card information processed securely through Stripe (we do not store full payment details)
Transaction Records: Booking confirmations, invoices, and payment receipts
Technical Information
Device & Browser Data: IP address, browser type, operating system, device identifiers
Website Analytics: Pages visited, time spent on site, referral sources (collected via Google Analytics 4)
Cookies: Session cookies for functionality and analytics cookies for performance optimization
How We Use Your Information
Booking Management: Processing reservations, sending confirmations, and coordinating your personalized villa experience
Curated Hospitality: Tailoring recommendations, arranging bespoke additional services, and providing dedicated concierge support
Communication: Sending booking updates, pre-arrival information, and responding to your inquiries
Experience Enhancement: Analyzing user behavior to continuously enhance our website functionality and luxury service delivery
Legal Compliance: Meeting regulatory requirements, preventing fraud, and ensuring secure transactions
Data Sharing & Third Parties
Our Commitment: We never sell, rent, or trade your personal information to third parties for marketing purposes.
Trusted Service Partners
Stripe: Secure payment processing (governed by Stripe's privacy policy)
Google Analytics: Website performance and user behavior analysis
Cloud Storage Providers: Secure data storage and backup services
Legal Requirements
We may disclose your information when required by law, legal process, or to protect our rights and the safety of our guests.
Cookies & Tracking
We use cookies and similar technologies to enhance your browsing experience, analyze website performance, and provide personalized content.
Consent Notice: By using our site, you consent to the use of cookies unless browser settings are adjusted to disable them.
Types of Cookies We Use
Essential Cookies: Required for basic website functionality and security
Analytics Cookies: Google Analytics for understanding user behavior and improving our services
Functional Cookies: Remember your preferences and enhance user experience
You can control cookies through your browser settings, though disabling certain cookies may affect website functionality.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy and comply with legal obligations.
Data Hosting: Our data is hosted on GDPR-compliant servers located in the European Union for enhanced privacy protection.
Booking & Payment Records: We retain booking and payment records for 7 years for tax and legal purposes
Marketing Communications: Until you unsubscribe or request deletion
Website Analytics: Aggregated data retained for 26 months (Google Analytics default)
When data is no longer needed, it is securely deleted or anonymized in accordance with industry best practices.
Your Privacy Rights
Under GDPR, CCPA, and other applicable privacy laws, you have the following rights regarding your personal information:
Right to Access: Request a copy of your personal data
Right to Rectification: Correct inaccurate information
Right to Erasure: Request deletion of your data
Right to Portability: Receive your data in a portable format
Right to Object: Opt-out of certain data processing
Right to Restrict: Limit how we process your data
To exercise any of these rights, please contact us at leon@danangbeachvillas.com. We will respond to your request within 30 days.
Security Measures
We implement industry-leading security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
SSL Encryption: All data transmission is secured with HTTPS/TLS encryption
Secure Storage: Data stored in encrypted, access-controlled environments
Payment Security: PCI-DSS compliant payment processing through Stripe
Access Controls: Limited access to personal data on a need-to-know basis
Regular Audits: Ongoing security assessments and vulnerability testing
While we strive to protect your personal information, no method of transmission over the internet is 100% secure. We continuously update our security practices to address evolving threats.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings.
Notification: Significant changes will be communicated via email and website notice
Effective Date: Updated policies become effective 30 days after notification
Review: We encourage you to review this policy periodically
Your continued use of our services after policy updates constitutes acceptance of the revised terms.
Contact Our Privacy Team
For any privacy-related questions, concerns, or requests, our team is here to assist you.
Email: leon@danangbeachvillas.com
Quick Support: To ensure prompt support, please include “Privacy Inquiry” in your subject line
We aim to respond to all privacy inquiries within 48 hours
This privacy policy is governed by the laws of Vietnam and complies with international privacy standards including GDPR and CCPA.